Refund policy

All purchased items are non-refundable once payment has been processed.

However, we may offer a replacement if your product meets any of the following conditions:

1. The product is damaged or spoiled upon delivery.
2. It does not match the description provided at the time of purchase.
3. It is unfit for consumption due to issues in the preparation or delivery process.

Please note, we are unable to issue a refund or replacement in the following situations:

1. The delivery was refused because it did not arrive at your preferred time or was late.
2. The delivery was unsuccessful because the customer did not answer the delivery company's calls.

Delivery Rescheduling for Orders Outside Abu Dhabi

1. For orders delivered outside Abu Dhabi, customers cannot request rescheduling through the delivery company, as products are already prepared and delivery fees are paid in advance.
2. Any rescheduling request must be made directly to Chantilly Café. Depending on the nature of the product, we may accept rescheduling in certain cases.
3. For customized or made-to-order products, rescheduling is not possible. Such orders will be considered cancelled and are non-refundable.

 

To request a replacement, please contact us immediately upon receiving your order. Provide a detailed explanation of the issue along with photographic evidence, if applicable.

 

Return Policy

Due to the nature of our products, we do not accept returns for reasons such as change of mind or dislike of taste. If you receive a damaged product, please do not accept the delivery; return it with our delivery company and contact us immediately to arrange a replacement.

 

If you have any concerns, don't hesitate to contact us directly at hello@chantillycafe.ae.